Returns Policy

Faulty Goods

We will either refund in full (including postage costs in the UK), or replace the faulty item free of charge. However, please contact us first before returning an item as often faults can be resolved by e-mail or telephone call or arranged to be sent directly to the manufacturer. Also, please empty all ink and clean fountain pens before returning. If you experience skipping or flow problems with your new pen, please first try it with one of the brands of ink that we stock. There are some brands of ink that are known to cause flow problems in many pens.

Return of Unwanted Goods

Under the Distance Selling Regulations you are entitled to a full refund if you return a product, or inform us that you want to return the product, within seven working days. Unwanted goods must be returned in their unbroken original packaging complete with all labels and instructions and in the case of fountain pens in original unfilled condition (unless otherwise agreed prior to purchase) at the customer's expense. If you are unsure about a pen at first sight, please just dip test it first using washable blue ink. No refunds will be made against pens that are returned full of ink or with evidence of ink other than washable blue. We recommend that you send the item(s) by Special Delivery (or Recorded Delivery for lower value purchases) as we cannot be held responsible for goods that don't arrive.
Please note that we cannot accept returns of bottled fountain pen ink or ink cartridges once opened, or converters if already fitted. This does not affect your statutory rights.

Vintage Pens

We offer an unconditional returns policy because we want you to be happy with your purchase. If you are unhappy with the pen for any reason please return it to us within 10-days and in the same condition in which you received it, for a full refund or apply it to another purchase. We are sorry but we cannot refund postage as this is a direct cost.